Shipping Policy – India
At Glen Vita Organics, we strive to ensure that your ordering experience is not only smooth but also enjoyable. Therefore, we encourage you to review our shipping policy below:
Shipping Within India
- Shipping Time: You can expect your order to arrive within 2-3 business days.
- Shipping Cost: We are pleased to offer free delivery throughout India.
Important Notes:
- First and foremost, please note that shipping delays may occur during sales, peak times, or public holidays. Consequently, these delays can arise from factors outside our control. We sincerely appreciate your understanding during these periods.
- Once you place your order, you will receive a confirmation email.
- Additionally, we process your order within 12-24 hours of confirmation.
- Moreover, within 24 hours, you will receive an email containing your shipment’s tracking number.
- Furthermore, you can conveniently track your order status on our website in the ‘My Account’ section.
Extreme Delays
If, for any reason, your order does not arrive within 6 working days, please email us at you@glenvitaorganics.com (available 10 am to 6 pm IST, Monday – Friday). Rest assured, we will promptly investigate the situation because your satisfaction is our top priority.
Shipping Policy – Rest of the World
All international orders are dispatched via Global-e Carrier Service. Furthermore, please consider the following details:
Customs and Duties
To begin with, customs, duties, shipping costs, and transit times are calculated at checkout based on your country or region. Here’s a comprehensive list of countries we currently ship to:
Australia, Austria, Bahrain, Bangladesh, Belgium, Benin, Bolivia, Botswana, Brazil, Brunei, Bulgaria, Burkina Faso, Burundi, Chile, China, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Ecuador, Egypt, Estonia, Eswatini, Finland, France, French Guiana, Germany, Ghana, Gibraltar, Greece, Guyana, Hong Kong SAR China, Hong Kong, Iceland, Ireland, Israel, Japan, Jersey, Jordan, Kenya, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau SAR, United Kingdom, Mauritius, Morocco, Namibia, New Zealand, Nigeria, Norway, Oman, Pakistan, Papua New Guinea, Paraguay, Peru, the Philippines, Poland, Portugal, Qatar, Réunion, Romania, Rwanda, Saudi Arabia, Senegal, Singapore, South Africa, South Korea, Sri Lanka, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Togo, Uganda, United Arab Emirates, Uruguay.
Shipping Times
Generally, we process international orders within 1-2 business days. Additionally, these orders are expected to arrive within 15 business days. However, please keep in mind that these times may vary due to local customs clearance or inspections.
At checkout, you will pay the promised landed costs, which means there are no additional fees upon delivery.
Once you receive your tracking number, please allow 48 hours for the tracking information to update. Moreover, local carriers will handle the final delivery.
Important Note: International customers must cover any customs fees, taxes, tariffs, or duties charged by their government at checkout.
Customer Service
If you have any questions about international shipping, please do not hesitate to contact our customer service at you@glenvitaorganics.com (10 am to 6 pm IST, Monday – Friday). We are here to help!
Cancellation Policy
At Glen Vita Organics, we prioritize customer satisfaction with a clear and flexible cancellation policy.
Cancellations
- Timeframe: You can cancel your order within 24 hours of placing it.
- Post-Shipment: If we have already shipped the product, cancellation is no longer an option.
Order Errors
If you accidentally place a duplicate order or select the wrong product, please contact our Customer Service team immediately for assistance within the cancellation window. You can reach us at Contact Us.
Additional Resources and Information
Customs and Duties Information: For international shipping, find general customs information here or consult your local customs authority.