At GLEN VITA ORGANICS, we aim to ensure your satisfaction with every purchase. Therefore, we have outlined our cancellation and refund policy below:
Cancellation Policy
At Glen Vita Organics, we prioritize customer satisfaction with a clear and flexible cancellation policy.
Cancellations
- Timeframe: You can cancel your order within 24 hours of placing it.
- Post-Shipment: If we have already shipped the product, cancellation is no longer an option.
Order Errors
If you accidentally place a duplicate order or select the wrong product, please contact our Customer Service team immediately for assistance within the cancellation window. You can reach us at Contact Us.
Refunds
We offer refunds under the following conditions:
- Damaged or Defective Products: If you receive a damaged item, please report it to us promptly. We will inspect the product and may offer a replacement or refund, depending on the situation.
- Not as Expected: If the product does not match the description or fails to meet your expectations, please notify us within 7 days. Our team will review your request and respond accordingly.
- Non-Refundable Cases: Importantly, we do not provide refunds for personal preferences, such as a dislike of fragrance or texture, unless a manufacturing defect is present.
Processing Refunds
After we approve your refund, you can expect it to take 6-8 business days to process back to your original payment method.
Important Notes
- Inspection Requirement: Please be aware that all returns must be inspected and verified by our team before any action is taken.
- Documentation: To expedite the process, include valid documentation, such as order details and any photos, when submitting a return request.
For Questions
If you have any further questions regarding our return and refund policy, please do not hesitate to reach out to our Customer Service team via our contact page: Contact Us.
Additional Information
- Consumer Product Safety Commission: To provide more information on consumer rights and safety. CPSC